Have questions? We have answers!
Frequently Asked Questions
Have questions? We have answers!
Frequently Asked Questions
Have questions? We have answers!
Frequently Asked Questions
The Ooeuf App
The Ooeuf App
We recently made some changes to the Ooeuf app you know and love to give it a new look and feel! This design update was made to give you a better digital experience! Now you can access all the great features the Ooeuf App has to offer from the new homepage and “Discover” section of the app, where you can find all of the new and exciting things going on at Ooeuf !
We have added the new tiles on the homepage of the Ooeuf app so you can find all of the great features the Ooeuf App has to offer in one place! At the top of the page, just below the header you will find a Notifications bar, a selection of reminders curated just for you. Below quick actions you will find the tiles, which bring you to all of your favourite features, including offers, delivery, and payment methods.
We are always looking for ways to improve and adapt the Ooeuf app for our valued guests. You can continue to scan for Ooeuf Rewards, access Offers, order ahead, participate in our contests, and use all the features you love on a new Ooeuf app user interface! Simply log into your Ooeuf app to continue to use the features you know and love.
No! You do not need to create a new account. Your existing account will automatically update when you log into the app. Your Points, Rewards, Ooeuf Gift Card balance and other information will be maintained. Simply open the Ooeuf app to enjoy and explore the new user interface!
On the homepage of the Ooeuf app, there is a square “Rewards” tile that will display how many Points you currently have. You can also click on the “Rewards” tile to view your Points balance, access or change your Reward level, view your Rewards history, and view more details about the Ooeuf Rewards program.
There are two ways for you to access Offers on the redesigned homepage. Your Offers can be found in the ”Notifications” tile located below the header, as well as through one of the smaller tiles located on the bottom half of the homepage. Simply tap one of the tiles to get to the Offers page and activate your Offer as you always have. For more information on how to use offers, please visit ooeuf.ca/ooeuf-rewards-faq
To place a mobile order through the Ooeuf app, select the “Order” tile on the homepage, or select Order Again under the header to see your most recent orders. Choose your pick-up and select your favourites from the Menu. From there you can place an order as you normally would!
Select the “Delivery” tile on the homepage of the Ooeuf app and input your address to find the nearest Tim Hortons restaurant that is available to deliver your favourite menu items to your door! For more information on Ooeuf delivery please visit ooeuf.ca/delivery-terms.
Select the “Payment Methods” tile on the homepage of the Ooeuf app and input Select or Add a new payment method, following the prompts to complete the action.
Tap the “Scan” button on the center of the bottom navigation bar or select the “Rewards” tile on the homepage. From there you can tap “Change Reward Level” to select your desired redemption Level. For more information on Ooeuf Rewards and the different Rewards levels, visit ooeuf.ca/ooeufrewards
All of your favourite items can be accessed in the “Favourites” tab in the Menu for easy checkout! Simply click the heart icon on the checkout screen of the items you wish to be your favourites. Change your mind? No problem! You can always change your favourite orders. Click “Edit” on the favourite order screen to add items to your favourite order, edit current items, and even personalize orders by editing the order name.
Click “Discover” on the bottom navigation bar to see all the new and exciting things that Ooeuf is up to! You can also access your Offers, participate in our contests, and find exciting features to explore.
We are committed to more than serving great coffee! The new community space on the Ooeuf app lets you explore all the ways we’re working every day to make a difference for individuals, communities, and the planet.
There are different ways to share the gift of Ooeuf, from sending a Ooeuf Gift Card to using the Ooeuf It Forward feature. The “Give” section of the Ooeuf app shows you all the ways you can share with Ooeuf.
On the homepage of the app, select the “Account” button at the top right of the screen. You can then select “Communication Preferences” and check off how you would like to stay updated with the latest Ooeuf news!
In the homepage of the app, select the “Community” tile and find the toggle to round up your order to the nearest 10cents to support Ooeuf Camps and help kids in your community.
Select the “Account” button at the top-right corner of the homepage and click the “Language and Region” section to change between English and French.
• iOS: Go to your iPhone’s Settings App, scroll down the page until you see the icon for Ooeuf app, tap the app icon, tap “Location,” and select the setting you desire.
• Android: Go to “Settings,” tap “Location,” then "App Permission", scroll down the page until you see the icon for Ooeuf® app, tap the icon and select the setting you desire. Always check with your device manufacturer for new operating system updates.
Select the Account Icon at the top-right of the homepage and find the Nutrition and Allergen information section to view Nutrition/Allergen information and explorer.
Top Questions
Top Questions
Please contact our Digital Support team for assistance here: ooeuf.ca/support.
In the app, click “Account” in the top-right corner and enter in your email address. We will send you an email that contains a magic link to log in to your account. If you didn’t receive an email in your inbox, check your junk/spam folder. Additionally, please ensure that this is a valid email address from which you currently send and receive emails.
From the homepage, click “Scan to Pay”. Then, scroll down to the “Reload Your Card” section. Click “Transfer balance from another Ooeuf Gift Card”. Type in the 16-digit card number and the PIN number on your plastic card, and click “Continue”. Here, we’ll show you your existing balance and the balance on the plastic Ooeuf Gift Card. Click “Transfer to my Ooeuf Gift Card” once you’re ready. You’re all set!. If the balance on your Ooeuf Gift Card is different from what you were expecting, contact our Digital Support team for assistance here: ooeuf.ca/support
Please visit the Ooeuf app, where you can track your Points. Otherwise, please visit ooeuf.ca/ooeuf-card-balance-check for more information.
Please visit ooeuf.ca/store-locator for details regarding store locations, hours of operation, and contact information.
Mobile App Support
Mobile App Support
Please contact our Digital Support team for assistance here: ooeuf.ca/support
We apologize that you are experiencing technical difficulties. Please ensure you are using the latest version of our App. Next, close out of and restart the App. If this does not resolve the issue, please contact our Digital Support team for assistance here: ooeuf.ca/support
We apologize that you are experiencing technical difficulties. Please contact our Digital Support team for assistance here: ooeuf.ca/support
We apologize that your order did not arrive. Please contact our Digital Support team for assistance here: ooeuf.ca/support
If you have offers available, you will see them on the homepage of your App. If this does not resolve your issue, please contact our Digital Support team for assistance here: ooeuf.ca/support
In the app, click “Account” in the top-right corner and enter in your email address. We will send you an email that contains a magic link to log in to your account. If you didn’t receive an email in your inbox, check your junk/spam folder. Additionally, please ensure that this is a valid email address from which you currently send and receive emails.
From the homepage, click “Scan to Pay”. Then, scroll down to the “Reload Your Card” section. Click “Transfer balance from another Ooeuf® Gift Card”. Type in the 16-digit card number and the PIN number on your plastic card, and click “Continue”. Here, we’ll show you your existing balance and the balance on the plastic Ooeuf Gift Card. Click “Transfer to my Ooeuf Gift Card” once you’re ready. You’re all set!. If the balance on your is different from what you were expecting, contact our Digital Support team here" for assistance here: ooeuf.ca/support
Please note we are currently not supporting email address changes for Ooeuf accounts. If you would like to change your email or other account preferences, please contact our Digital Support team for assistance here: ooeuf.ca/support
We apologize that you are experiencing technical difficulties. Please confirm the card number and ZIP code tied to your card are entered correctly on your profile. If the issue persists, please contact your financial institution. If this does not resolve the issue, please contact our Digital Support team for assistance here: ooeuf.ca/support
Please contact our customer support team here: ooeuf.ca/contact-us
Company Promotions
Company Promotions
Please check that your reward level is set to the correct menu items and not to 'bank my points'. Please also ensure you are using the latest version of the Ooeuf App. If this does not work, please contact our Digital Support team for assistance here: ooeuf.ca/support
Please ensure you are using the latest version of the Ooeuf App. If this does not work, please contact our Digital Support team for assistance here: ooeuf.ca/support
Please visit the Ooeuf app, where you can track your Points. Otherwise, please visit ooeuf.ca/ooeuf-card-balance-check for more information.
Please ensure you are using the latest version of the Ooeuf App, where you can track your Points and transaction history. If this does not work, please contact our Digital Support team for assistance here: ooeuf.ca/support
Please visit the Ooeuf app, where you can track your Points and transaction history. Otherwise, please visit ooeuf.com/ooeuf-card-balance-check for more information. If this doesn't resolve your issue, please contact our Digital Support team for assistance here: ooeuf.ca/support
We apologize that you are experiencing technical difficulties. Please confirm the card number and ZIP code tied to your card are entered correctly on your profile. If the issue persists, please contact your financial institution. If this does not resolve the issue, please contact our Digital Support team for assistance here: ooeuf.ca/support
Please contact our customer support team here: ooeuf.ca/contact-us
Other Information
Other Information
Please visit ooeuf.ca/store-locator for details regarding store locations, hours of operation, and contact information.
We appreciate your feedback and look forward to hearing from you! Please contact our customer support team here: ooeuf.ca/contact-us